Shipping policy

Shipping Policy

All DrunkCraft products are handmade, and a large portion is produced to order. Therefore, production and shipping times may vary depending on the product type and order volume.

Order Processing Time

Orders are processed after payment confirmation.

  • Standard products are usually prepared within 1–5 business days

  • Personalized and made-to-order products are also typically prepared within 1–5 business days

  • During busy periods, preparation times may be extended. Customers will be informed in such cases

Please note that production time is separate from shipping time.

Shipping Times

Delivery times may vary depending on the destination country, region, and shipping carrier.

Estimated Delivery Times:

  • Turkey: 1–5 business days

  • Europe: 5–15 business days

  • United States: 7–20 business days

  • Other International Destinations: 7–20 business days

These are estimated delivery times and may vary due to customs procedures, public holidays, weather conditions, or carrier-related delays.

Order Tracking

For shipments with tracking numbers, tracking details will be sent to you via email once your order has been shipped.

Please note that tracking updates may take a few days depending on the shipping carrier.

Customs Duties & Import Taxes

For international orders, any applicable:

  • Customs duties

  • Import taxes

  • Local fees

  • Customs clearance charges

are the responsibility of the buyer.

DrunkCraft is not responsible for any additional charges imposed by the destination country’s customs authorities.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

DrunkCraft is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete address information.

If your order has not yet been shipped, please contact us as soon as possible for address updates.

Undelivered & Returned Shipments

For orders that are not collected or are returned by the carrier:

  • A reshipping fee may apply for re-delivery

  • For personalized products, refunds may not be issued in cases where delivery failure is caused by incorrect address or non-collection

Damaged Packages

We recommend checking your package upon delivery.

If your package appears damaged, please request a delivery report from the courier (if possible) and contact us immediately.

Contact

For any questions regarding shipping and delivery:

DrunkCraft
E-mail: drunkcraftco@gmail.com
Phone: +90 506 167 77 96

Last updated: June 2026